How to Return  

 

If there is a need to return your purchase,

please email me for details to

silkwood.design@gmail.com

 

 

Refunds and  Exchanges

 All of my products are handcrafted with care so if for some reason there is a problem, please contact me asap so I can rectify it.  My aim is to provide quality products and for you to be happy with your purchase. Please contact me within 30 days for a refund or replacement if there is a fault with the product.

If your purchase isn't what you were expecting I am happy to exchange within 2 weeks of you receiving the item.  Postage for exchanges will be the responsibility of the purchaser.
 

Payment Details

 

Payment can be made securely through Paypal. Paypal is

a secure site that you can use with your credit card or linked savings account. You don't need to have an account with

paypal to use this service, you can log in as a guest to

complete payment. 

Payment can also be made via credit or debit card.

 

Domestic Shipping

 

We use Australia Post and unless specified otherwise, parcels are sent via regular post which has a tracking facility but no

insurance.  If you would like your item insured please

contact me, extra fees will apply. 

Regular post delivery is approx. 2 - 7 days depending on destination.

Contact me if you would like your parcel sent Express Post. Extra charges apply.

                      

International Shipping 

 

If you live outside of Australia please send me a

message and I can give you a price for

shipping to you.

FAQ

Silkwood Designs

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